Make a claim
What to expect
- Tell us you need to make a claim by phone or online, so we can get the process under way
- We’ll ask you to send us an original death certificate and any other documents we need
- We’ll get in touch about your claim and explain what happens next, keeping you updated along the way
Ways to start your claim
It’s easy to make a claim against a life insurance policy — just call us or fill in our online form.
Try to have this information ready before you start:
- The name of the person who has died
- Your relationship to them
- The cause of death
- The policy number, if you have it
- Your contact details
Make a claim online
You can make a claim against a life insurance policy using our online form. All it takes is a few questions and just 15 minutes or less.
Gathering together certain information before you start could help you complete the form. We may also be able to deal with your claim quicker.
If you don’t have these details, it’s not a problem. You can still complete the form and get your claim moving. We’ll be in touch if we need anything else from you.
Your data and rights
We collect and use Data Privacy Added information so we can assess a claim. For more details about how we use personal information, see our Privacy Policy.
